Returns Policy

The Returns Policy of a retailer is an important piece of information. If you are a potential customer you should always read the returns policy of the store you intend to buy from. This can be very important, especially if you are buying a product that you may want to return. Under the Sale of Goods Act 1979, every consumer has the right to return an item that is damaged or is not as described. There are few exceptions to this rule and any retailer that claims to have no refunds may be breaking the law.

The majority of returns policies extend a consumers rights by allowing them to return items that they are unhappy with, or are of the wrong size, for example. Usually if a customer can provide a receipt or other proof of purchase, a retailer will be happy to give a full refund or even exchange the item for another. Although this is not a legal requirement it has become expected.

Most retailers state in their returns policy that as long as you return your goods within a certain period then you will be entitled to a refund. This period can vary dramatically depending on the retailer and the product. The majority of retailers usually give a 28 day period on most items.

Most online retailers will outline their returns policy somewhere on their site. The returns policy is usually laid out as follows:

  1. Introduction
  2. Returns and Exchanges
  3. Exclusions
  4. Refunds
  5. Improper returns

Before attempting to return an item, always make sure that you are within the accepted return period set out in the returns policy. Also, check to make sure that the product you are returning is not excluded from refunds or exchanges. This will save you time and possibly money, as some companies will send back items that they cannot refund, and could even charge you return post costs.