Boots Returns Policy

When making your purchases from Boots, it is important to be aware of all of the conditions for Boots returns policy. As a customer, you have the right to return any unwanted items free of charge within 28 days of the receipt. Items that are dated past these 28 days will not returned unless the item becomes faulty within the time guarantee, as described in your paperwork. You may receive a full refund or a replacement assuming the product is returned within saleable condition with all of the original tags and labels attached. Some conditions do apply, however.

Health and fitness equipment may not be available for return or refund if it has already been assembled, is damaged, or is not in the box in which it originally came in.

Unfortunately, items are not available for exchanges. If you used an Advantage card to acquire points on your purchase, these points will be removed in accordance with the Advantage Card terms and conditions. To return a purchase, you may elect to do so by post. To do this, you must complete the returns form on the back of the paperwork that came with your purchase. Use the prepaid labels and return it to the post office. You may track your return using the receipt given to you at the post office. Once the item has been received and processed, you will receive an email notification. Additional copies of the paperwork may be downloaded from the site. Heavy and large items may need to be handled differently—contact the customer care services for assistance in these matters. You also have the option of returning the items you purchased online to any Boots store. Be sure to take your paperwork with you so that the store team can help process your order.