Debenhams Returns Policy

Debenhams returns policy states that they accept items returned with proof of purchase at any time up to 28 days of receipt. An exchange or full refund may be obtained for any returned item. Debenhams accepts a number of items as proof of purchase: your Debenhams receipt, credit card receipt, or your statement or dispatch note.

Returned items which have been reduced in price to 50% or less may only be exchanged or refunded on a Debenhams gift card. Debenhams cardholders may have the full purchase price refunded to their Debenhams card provided that the purchase was made on that card.

Returned items without proof of purchase may only be exchanged for alternative items at the current selling price. Concession items may be exchanged or refunded provided that the store you are returning to has that particular concession and your return is accompanied by proof of purchase.

Debenhams Desire stores can only refund or exchange items which are available in the store. Items not available in Debenhams Desire stores and therefore not eligible for return there include menswear, homewear, and certain concession products.

There are some items which are excluded from the Debenhams returns policy. The excluded items include; gift experiences, furniture, beds, and custom made or altered items, unless they are misdescribed or faulty. For health reason items such as pierced jewelry, cosmetics, swimwear and underwear cannot be accepted for return unless they are damaged or somehow faulty, or unless the hygene seals on the items are unbroken. Also, quilts, duvets, pillows, and mattresses cannot be returned or exchanged if the packaging has been opened . unless the items in question are damaged or fauty.

Although it is possible to return items without a receipt, refunds require a receipt, items returned without a receipt can only be exchanged for other items, and exclusions apply.