Next Returns Policy
The following is an overview of the Next returns policy.
Next’s approval period
There is an 8 day approval period from the day the item was despatched so that customres may try before they buy. Returns may be taken to the store with you delivery note, by courier using the number provided on the parcel or by viewing the number on your account at next.co.uk. You may call the courier as well for more information regarding this number. Returns may also be done by post using the self serve number or customer services in order to receive a prepaid returns label.
Condition of returned items
The good must be returned in new and unused condition. If the goods do not arrive in this condition, the good may be kept without a refund at all or with a refund of the current last selling price. If a product arrived with a security seal, it must remain sealed when it is returned.
Which items can and can’t be returned to Next
Some items cannot be returned, unless faulty. These items include made to order items, food and alcohol gifts, and flowers. Made to order items include digital photos and photo gifts, made to measure curtains, and full size cans of paint unless there is a manufacturing defect or the goods arrived not as ordered. All cosmetics and grooming products, pierced jewelry, mattresses, divans, duvets, and pillows may also not be returned due to hygiene reasons. Self-assembly furniture cannot be returned is it has been assembled partially or fully. CDs, DVDs, and other technology and other products that have a security seal cannot be refunded or exchanged if the seal has been broken. Giftcards and vouchers cannot be returned or exchanged for cash. Additionally, perishable items such as food, drinks, and fresh flowers may not be returned.
Furthermore, airport stores are not able to handle returns for large bulky items, domestic applicanes, or copies of the Next Directory.